• Make sure all maintenance takes place as planned.
• To ensure service delivery as per SLA (Service Level Agreement)
• Facilitate resolution of FM related queries and ensure feedback to internal clients.
• Co-ordination and distribution of job requests/Help Desk System
• Ensure that a works order is open for any task/request/report.
• Manage the RAIL on a daily base and provide an update to Facilities Manager.
• Prioritization of Job allocations and repair requests discuss with Line Manager.
• Any requests that cannot be catered for to be discussed with Line Manager.
• Forward completed signed Log Sheets to the right person to ensure costs are recovered by FM.
• Assisting in ordering and issuing of Stationery for FM Team.
• Assisting in stock control of groceries for all sites.
• Keep an updated Consumables/Stock Control Sheet, to be submitted Weekly to the Line Manager
• Follow-up on queries and complaints, discuss with Line Manager and issue monthly report.
• Assist clients regarding the system process on logging job requests if required
• Call in contractors where necessary to quote on jobs outside of FM Team’s Scope
• Highlight services with additional costs for discussion with Line Manager for approval
• If required view CCTV Footage and compile report for client when required
• Adhere to all reasonable instructions given by manager.
• Comply with company policy.
• Adhere to Health and safety policy and procedure for both Honeywell client and CBRE.
• Be available for the client afterhours and on weekend where applicable and within reason.
• Manage leave as per CBRE policy.
• Stand in for any position within the account scope of work when needed, e.g., Switchboard/reception/mail room etc.
• Weekly conduct 6s audit / inspection
• Monthly conduct Building Steward audit / inspection
• Weekly / Monthly HSE inspection
• Reporting of min of 2 hazard/near miss per month in the QHSE portal
• Ensure QHSE logbooks are implemented and maintained!
• To ensure HSSE compliance for all Contractors/Suppliers
• Ensure all Contractors HSSE Documents have been completed
• Ensure that Work Permit has been issued, before any work commences and according to H&S Policy
• Make sure all suppliers/contractors on site have completed H&S induction and their H&S Documents are in place

Meeting Room Management

• Ensure that the meeting rooms are clean and tidy before the next meeting.
• Ensure that the required equipment and furniture is available and in working order (15-30mins) before the meeting commence.
• Ensure that the required equipment and furniture is available and in working order.
• Arrange for set up and repairs of equipment and furniture where required before meetings.
• Ensure that catering arrangements as requested is sorted/ready before meetings takes place

Notify the kitchen staff of any changes – cancellations or new meetings booked

Building Maintenance

• Conduct daily, weekly, and monthly inspections together with maintenance team.
• Compiling of fault lists and action plan to discuss with line manager.
• Ensure that all service reports/certificates are issued after the maintenance/service has taken place and discuss with line manager.