About Savoy Sharm Group:

Savoy Sharm Group is a leading hospitality company that manages a portfolio of luxury resorts and hotels in Sharm El Sheikh, Egypt. Our properties offer exceptional service, world-class amenities, and unforgettable experiences to our guests. We are committed to delivering the highest standards of quality and excellence, and we are looking for a dedicated and experienced Assistant Quality Manager to join our team.

Main Duties:

(This area lists the most important outcomes and duties of the job)

• Maintain:

1.Quality Management System database and filling system.

2. Environmental management System “ Travel Life”

• Maintain accurate records with internal database.

• Analyse the Guest Feedback reports and follow up the corrective actions plan

• Inform Management about any Quality issues or any processes, which become noncompliant with specified requirements

• Insuring the Quality Objectives established
• Conducting Monthly Quality meeting and follow up with Monthly Quality meeting action taken any recommendation for improvement
• Conduct the internal Audit as per the internal audit plan and follow up with preventive and corrective action
• Record, and evaluate the production data - suggest improvements

• Perform the hotel yearly internal audits plan

• To review business statistics.

• To determine and document any areas that may need improvement.

• Analyze the Mystery shopper and External audits reports and follow up their corrective actions.

• To review the current policies and improvise plans to improve upon the existing quality standards.

• To review and analyse the effectiveness of the internal audits’ corrective action plan

• To ensure that all procedures within the company conform to health and safety regulations, financial policies and legislation such as equal opportunity.

• Control further processing or delivery of nonconforming product in terms of Quality issues until the deficiency or unsatisfactory condition has been corrected.

• Ability to initiate action to prevent the occurrence of nonconformities relating to Quality of the product, processes, quality system

• To follow up with the management review meeting recommendations.

• Perform other tasks assigned by management.