Responsibilities:

• Primary focus on delivery of all FM Operations SLA’s in accordance with KPI & Output measurements

• Co-ordinate with FM Operations and Critical Service teams to deliver service level agreements

• Support/Monitor 3rd party maintenance supplier activities when required and report any corrective works arising

• Comply with HSE requirements as outlined within the SLA and as instructed by the company policy

• Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities

• Report all accidents, occupational illnesses and emergencies in relevant books/documentation

• Ensure all contractors, under sphere of control, operate within appropriate SHE processes and client HSE standards

• Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements

• Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns

• Carry out Mail Room activities including receipt, sorting and distributing incoming and outgoing post to and from mail collection points, keeping post tray names up to date, ensuring areas are tidy and that uncollected post is distributed

• Check that printers and photocopiers are supplied with paper and change toner cartridges when required

• Monitor and maintain stationery levels

• Deliver goods received to correct destination/person

• Co-ordinate site waste and recycling arrangements

• Carry out statutory fire testing and associated checks

• Co-ordinate with Security and report any faults on access entry system where necessary

• Raise Purchase Orders for goods or services as required, in compliance of business controls at all times

• Approve invoices; goods received notes and statements for payment purposes

• Act as responsible person in line with DFA to carry out cost control function

• Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept appraised at all times

• Act as deputy in the absence of line management

• Provide and arrange cover for the FM team as defined by line management

• In addition to the above mentioned tasks, other activities and responsibilities may be individually defined

Skills:

• Strong PC skills, MS Office

• Self-motivated and resourceful

• Good administrative skills

• Well organised and good prioritisation and planning skills

• Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner

• Service orientated attitude combined with innovative thinking Knowledge

• Knowledge and awareness of the facilities management industry experience

• Practical experience in working with supply partners to deliver a seamless, integrated service

• Customer services experience and the ability to communicate at all levels