Key Responsibilities:

- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner
- Record and maintain accurate customer information and interactions in the company database
- Collaborate with other departments to resolve customer issues and escalate complex cases to the appropriate team members
- Keep up-to-date on product and service knowledge in order to provide accurate and efficient solutions to customers
- Identify and report any trends or recurring issues to the Customer Service Manager
- Strive to meet or exceed customer satisfaction goals and targets
- Provide regular feedback and suggestions for process improvements to enhance the overall customer experience

Qualifications:

- Bachelor's degree preferred
- Minimum of 3 years of experience in a customer service role
- Excellent communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Proficient in Microsoft Office Suite and experience with customer service software a plus
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team