Job Title: Customer Service Representative

Company: Ambasador Tours & Travels

Location: London, United Kingdom

Employment Type: Full-time

Reports To: Customer Service Manager

About Ambasador Tours & Travels:

Ambasador Tours & Travels is a leading travel agency that specializes in providing customized travel solutions to our clients. We are committed to creating unforgettable travel experiences for our customers and strive to deliver exceptional customer service. As we continue to expand our business, we are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

Job Overview:

As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients. You will serve as the main point of contact for our customers and will be responsible for handling their inquiries, resolving issues, and ensuring their overall satisfaction. The ideal candidate should have strong communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
- Listen to customers' concerns and provide appropriate solutions
- Maintain a high level of product and service knowledge to effectively assist customers
- Process bookings, changes, and cancellations accurately and efficiently
- Collaborate with other departments to resolve customer issues and improve the overall customer experience
- Keep accurate records of customer interactions and transactions
- Follow up with customers to ensure their satisfaction and address any additional needs
- Handle customer complaints and escalate to the appropriate channels when necessary
- Provide feedback to the management team on customer trends and concerns
- Continuously strive to improve customer service by identifying areas for improvement and implementing effective solutions

Qualifications:

- High school diploma or equivalent; college degree preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in Microsoft Office and customer service software
- Knowledge of travel booking systems is a plus
- Ability to work flexible hours, including weekends and holidays, if needed

Why Work for Us?

- Competitive salary and benefits package
- Opportunities for growth and career advancement
- Collaborative and supportive work environment
- Employee discounts on travel and vacation packages
- Ongoing training and development opportunities

If you are a passionate and customer-focused individual with a desire to work in the travel industry, we want to hear from you! Apply now and become a part of our dynamic team at Ambasador Tours & Travels.