Job Summary:

As an IT Help Desk Technician, your role is pivotal in ensuring the efficiency of our IT systems. You will provide front-line technical support, assist users in resolving IT-related issues, and collaborate with our IT team to uphold our IT standards.

Key Responsibilities:

• Create and manage tickets in the ticketing system.
• Assist with hardware and software inventory management.
• Serve as the first contact with end-users who need technical assistance via the phone or email
• Receive, respond to, and resolve IT support requests through various channels, maintaining a high level of professionalism.
• Perform troubleshooting using different diagnostic techniques.
• Offer guidance and support to end-users regarding software applications and system functionality.
• Facilitate user account setup, including email and access permissions.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
• Perform regular maintenance and updates for workstations and laptops.

Qualifications:

• Bachelor's degree in a relevant field is a plus.
• A+ or other IT certification is a plus.
• Proven experience in a help desk or technical support position.
• Proficiency in Windows and Mac operating systems.
• Knowledge of Microsoft Office 365, and common software applications.
• Familiarity with basic networking, hardware, and software troubleshooting.
• The ability to work both independently and within a team.
• Strong problem-solving capabilities and critical thinking.