As a Sales and Service Engineer, you will be crucial in expanding our customer base in Qatar, focusing on the sales, installation, and servicing of hygiene and cleaning chemical systems, including chemical dispensers. This role requires a blend of technical expertise, problem-solving, and sales skills. Responsibilities include providing expert advice, assembling and fitting chemical dispensers, offering on-site technical support, and ensuring customer satisfaction.

Key Responsibilities:

Sales & Business Development

• Identify and develop new business opportunities in Qatar’s hygiene and cleaning chemical sector.
• Build and maintain strong relationships with customers across industries, such as healthcare, hospitality, and food & beverage.
• Provide technical consultations on the best chemical solutions tailored to customers’ needs.
• Conduct product demonstrations and presentations to showcase product benefits.
• Achieve sales targets, contributing to the company’s market share growth in Qatar.
  

Installation & Technical Support

• Assemble, install, and fit chemical dispensers, ensuring proper setup and functionality.
• Provide hands-on training to customers on operating and maintaining chemical dispensing systems.
• Troubleshoot technical issues with dispensers and cleaning products for ongoing client support.
• Perform routine maintenance and repairs on dispensers and other chemical application equipment.
  

Service & After-Sales Support

• Provide technical advice on the safe, efficient use of hygiene and cleaning chemicals.
• Conduct site visits to ensure proper chemical system integration and application.
• Resolve customer concerns regarding product performance or dispenser functionality.
• Monitor customer satisfaction to maintain high service standards.
  

Market Intelligence & Reporting

• Monitor market trends, including competitor activity and customer needs.
• Share insights with management on new product potentials, market opportunities, and customer demands.
• Prepare sales reports, service logs, and customer feedback for management review.
  

Collaboration & Communication

• Coordinate with sales, marketing, and logistics teams to ensure timely delivery and customer satisfaction.
• Maintain accurate records of customer interactions, service activities, and installations.
  

Qualifications:

Education

• Bachelor’s degree in Chemical Engineering, Chemistry, or a related field (or equivalent industry experience).
  

Experience

• Minimum 3 years in technical sales, service engineering, or a related field, particularly in hygiene and cleaning chemicals.
• Hands-on experience with chemical dispensers or similar systems is preferred.
• Proven sales success, ideally within the hygiene, sanitation, or industrial cleaning sectors.
  

Skills & Competencies

• Strong technical knowledge of hygiene and cleaning chemicals, dispensers, and related systems.
• Excellent communication, presentation, and negotiation skills.
• Customer-focused with a consultative sales approach.
• Ability to troubleshoot and resolve technical issues efficiently.
• Strong problem-solving skills, attention to detail, and teamwork ability.
• Proficiency in CRM software and Microsoft Office Suite.
  

Additional Requirements

• Knowledge of the Qatari market and local industry standards.
• Fluency in English; Arabic language skills are a plus.
• Valid driver’s license and willingness to travel locally for site visits and installations.