Alzayani Investments is seeking a highly motivated and customer-focused CRM Representative (Bahraini Candidate) to join our team in Rifa, Bahrain. This full-time position offers an exciting opportunity to contribute to the growth and success of our company by effectively managing customer relationships and ensuring a positive customer experience. As a CRM Representative, you will play a crucial role in maintaining and developing strong relationships with our clients, utilising our CRM system to track interactions, manage data, and provide exceptional service.

Responsibilities:

* Maintain accurate and up-to-date customer information within the CRM system.
* Respond to customer inquiries and resolve issues in a timely and professional manner.
* Identify and escalate complex customer issues to the appropriate team members.
* Proactively identify opportunities to improve customer satisfaction and loyalty.
* Collaborate with other departments to ensure seamless customer service delivery.
* Generate reports and analyse customer data to identify trends and insights.
* Contribute to the development and implementation of CRM best practices.
* Adhere to company policies and procedures regarding customer data and privacy.
* Participate in team meetings and training sessions to enhance skills and knowledge.
* Perform other duties as assigned by management.

Qualifications:

* Bahraini Nationality is required for this role.
* Proven experience in a customer service or CRM-related role is preferred.
* Excellent communication and interpersonal skills.
* Strong attention to detail and organisational skills.
* Proficiency in using CRM software and Microsoft Office applications.
* Ability to work independently and as part of a team.
* Strong problem-solving and analytical skills.
* Ability to multitask and prioritise effectively in a fast-paced environment.
* A positive and proactive attitude with a strong customer focus.