The Automotive Foreman is responsible for overseeing the daily operations of the workshop, ensuring efficient workflow, quality repairs, and timely service delivery. The role involves supervising a team of technicians, diagnosing complex vehicle issues, coordinating repairs, and maintaining high standards of customer.

Key Responsibilities:

Workshop Management & Supervision:

• Oversee and coordinate the workflow in the service center, ensuring efficient job allocation and timely completion.

• Supervise a team of technicians, mechanics, and apprentices, providing guidance and support.

• Ensure adherence to standard operating procedures (SOPs) and safety protocols.

• Conduct daily briefings to assign tasks, discuss challenges, and set productivity goals.

Technical Expertise & Quality Control:

• Diagnose and troubleshoot complex vehicle issues across multiple brands.

• Provide technical assistance and mentorship to technicians.

• Inspect completed jobs for quality assurance and compliance with manufacturer standards.

• Keep up-to-date with the latest automotive technologies, diagnostic tools, and repair techniques.

Customer Service & Communication:

• Communicate with service advisors regarding job progress, delays, and repair recommendations.

• Assist in explaining technical issues to customers when required.

• Ensure customer satisfaction by delivering high-quality service and resolving complaints efficiently.

Inventory & Resource Management:

• Monitor parts availability and coordinate with the parts department for timely procurement.

• Ensure proper use and maintenance of workshop tools and equipment.

• Maintain accurate records of repairs, inspections on CRM software system.

Training & Development:

• Provide ongoing training and skill development to technicians.

• Conduct performance evaluations and recommend improvement plans for workshop staff.

Qualifications & Skills:

• Experience: Minimum of 5 years of experience in automotive repair and maintenance, with at least 2 years in a supervisory role.

• Strong technical knowledge of multiple vehicle brands, including diagnostics and repair procedures.

• Ability to lead, mentor, and motivate a team.

• Excellent problem-solving and decision-making skills.

• Strong organizational and time-management abilities.

• Proficiency in using diagnostic tools and service management software.

• Good communication skills and customer service orientation.

Language Skills:

• Preferably English/Arabic speaking

Other Skills and Abilities:

• Familiar on all kinds of service equipment and tools as to its usage's
• Have a UAE driving licence