To lead and manage the integrated facilities management operations of the organization. The role involves strategic oversight and day-to-day coordination of both Hard and Soft Services, vendor performance, regulatory compliance, and service excellence. The Senior Manager will ensure optimal use of resources through effective planning, execution, and stakeholder collaboration. As a key leadership role, the incumbent will drive operational excellence, customer satisfaction, and team engagement using CAFM and other enterprise systems.

Key Responsibilities:

• Act as the primary point of contact for all FM operations, ensuring alignment with the organization’s operational policies.
• Develop and implement integrated Hard & Soft Services strategies to ensure high-quality service delivery, asset performance, and client satisfaction.
• Build and maintain effective cross-functional relationships with stakeholders across the organization—including Project, Operations, HSEQ, Administration, and other teams—ensuring seamless coordination and alignment with strategic goals and ESG.
• Oversee preventive, corrective, and predictive maintenance programs for MEP systems, HVAC, civil works, and critical assets in accordance with international standards and best practices.
• Ensure proper lifecycle management of assets, including condition monitoring, audits, and service life optimization.
• Manage facility upgrades, technical fit-outs, energy optimization initiatives, and capital improvement projects in coordination with engineering and project teams.
• Supervise all soft service functions including housekeeping, landscaping, pest control, waste management, and security services—ensuring high standards of hygiene, safety, and appearance.
• Oversee effective waste management practices, ensuring segregation, safe disposal, and compliance with municipal and environmental guidelines.
• Conduct regular service quality inspections and audits for soft services; address deficiencies and drive continuous improvement per SFG20 standards.
• Act as the key liaison between customers and Community Management for coordination, reporting, and performance tracking aligned with governance policies.
• Coordinate with vendors, contractors, and internal teams to ensure SLA compliance and resolution of escalated issues.
• Maintain relationships with regulatory authorities, consultants, and end-users to address FM-related requirements.
• Ensure 100% compliance with HSE regulations across Hard and Soft Services. Lead incident reporting, audits, and mitigation plans.
• Promote a culture of safety, sustainability, and compliance through training and awareness campaigns.
• Utilize CAFM systems to track maintenance schedules, manage service requests, analyze performance, and generate operational dashboards.
• Ensure data accuracy within the CAFM platform and support digital transformation initiatives in facilities management.
• Prepare comprehensive monthly, quarterly, and ad-hoc reports on facility performance, cost efficiency, asset condition, and compliance for leadership review.
• Review and recommend enhancements to FM policies, SOPs, and operational guidelines.
• Support contract administration, procurement planning, and cost control in coordination with finance/procurement teams.
• Fulfil additional responsibilities as assigned by the line manager; participate in reviews and planning meetings.
• Define clear roles and responsibilities, conduct regular performance evaluations, and identify training needs.
• Lead, mentor, and develop a multidisciplinary FM team to foster high performance and collaboration.
• Drive sustainability initiatives, including recycling programs, eco-friendly consumables, and sustainable procurement.
• Monitor and implement energy management strategies, including audits, consumption tracking, and HVAC/lighting optimization.
• Ensure compliance with the company’s HSE policies, rules, and procedures.

Requisite Qualifications:

• Bachelor’s degree in Facility Management, Engineering, or a related field.
• Master’s degree in Facilities or Business Administration (preferred).
• BICS certification (preferred, not mandatory).

Experience Requirement:

• Minimum 10 years in Integrated Facilities Management, with at least 2 years in a senior managerial role.
• Proven experience managing Hard and Soft FM services in large residential, commercial, and mixed-use developments.
• Familiarity with UAE regulatory requirements and FM sector best practices.

Skill Sets:

• In-depth technical knowledge of MEP systems, HVAC, lighting controls, plumbing, BMS, cleaning, security, landscaping, and vendor service delivery.
• Proficient in planning and executing PPM schedules for asset reliability and reduced downtime.
• Skilled in CAFM platforms for scheduling, asset tracking, performance monitoring, and reporting.
• Capable of managing SLAs, evaluating vendor performance, and negotiating service agreements.
• Expertise in forecasting, resource allocation, and cost efficiency in FM operations.
• Strong understanding of UAE HSEQ standards, risk assessments, and regulatory compliance.

Core Competencies:

• Leadership in managing diverse teams and fostering a high-performance culture.
• Strategic alignment of FM operations with business goals, including risk anticipation and proactive planning.
• Relationship building with internal departments, clients, and external authorities.
• Excellent communication and interpersonal skills for cross-functional collaboration.

Note:

This job description is not exhaustive and may evolve over time. Duties and responsibilities may change with or without notice based on business needs.