Dallah Ad Agency is looking for a proactive and experienced Account Manager to join our Experience & Technology department. This is a Permanent Role serving as the client's primary point of contact for day-to-day project execution and delivery.

💼 About the Role

The Account Manager is critical to ensuring the smooth delivery of creative projects and high-quality results, working closely with both clients and internal teams.

Key Responsibilities (Main focus areas):

Client Relationship Management and Growth (30%): Act as the daily contact, managing client expectations, fostering strong ongoing relationships, and supporting the identification of upselling/cross-selling opportunities.

Commercial Performance (Profit & Costs Control) (30%): Ensure day-to-day delivery aligns with budgeted scope and timelines, including flagging changes that impact cost and supporting documentation for timely invoicing.

Project Coordination and Delivery (20%): Coordinate internal teams (creative, production, digital) to deliver projects and RFPs on time and within budget, ensuring adherence to the creative brief and brand guidelines.

Reports & Feedback (20%): Monitor project performance and report to stakeholders, gathering and sharing client feedback to improve future projects.

Key Challenges:

Managing multiple client accounts simultaneously under tight deadlines.

Aligning internal team efforts with client expectations, especially under changing circumstances.

🎓 Requirements & Skills

Minimum Qualifications:

Degree: Bachelor's degree in Marketing, Business, Communications, or a related field.

Experience: 3-5 years of experience in account management within a creative agency.

Ability to manage multiple projects and client relationships simultaneously.

Key Skills & Qualifications:

Individual Contributor SkillsManagement/Strategic SkillsStrong Communication: Clear and effective with clients and teams.Strategic Thinking: Develop long-term plans aligned with client and agency goals.Creative Problem-Solving: Strategically tackle challenges and find innovative solutions.Project Management: Oversee multiple projects, ensuring timelines and budgets are met.Resilience: Perform under pressure and manage multiple projects.Client Relationship: Build strong partnerships and manage expectations.Detail-Oriented: Stay organized with a focus on quality.Business Development: Identify growth opportunities through upselling and cross-selling.Negotiation: Skilled in handling quotes and resolving conflicts.

🌍 Working Conditions

This role requires a flexible work schedule and availability during evenings and weekends for activations, with the ability to travel globally.