Job Overview
Maserati of the Main Line, a premier luxury dealership serving the greater Philadelphia area, is seeking a passionate and energetic Service Technical Advisor to join our high-performing team. We are committed to delivering a world-class ownership experience, and this role is pivotal in ensuring our clients receive unparalleled customer service. As the primary point of contact for our service department, you will be the crucial link between our discerning customers and our expert technicians, ensuring a seamless and positive experience. This is a FULL_TIME position, ideal for a dedicated professional looking to advance their career with an iconic automotive brand.
Responsibilities
* Act as the first point of contact for all service customers, providing a warm, professional, and welcoming experience.
* Listen carefully to customer descriptions of vehicle issues and accurately document all concerns on the repair order.
* Translate complex technical information from technicians into clear, concise, and understandable explanations for our clients.
* Prepare and present accurate cost and time estimates for all vehicle repairs and routine maintenance.
* Serve as the key liaison between the customer and the workshop, providing regular updates on vehicle status.
* Advise customers on recommended maintenance schedules and additional service needs to ensure their vehicle's optimal performance and safety.
* Maintain meticulous records of customer interactions, vehicle services, and repair authorisations.
* Ensure a high level of customer satisfaction by conducting post-service follow-ups.
Qualifications
* Proven experience in a Service Advisor role, preferably within a luxury or premium automotive dealership.
* Exceptional interpersonal and communication skills, with a natural ability to build rapport with a sophisticated clientele.
* A strong technical aptitude with a solid understanding of automotive mechanics and terminology.
* Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
* A genuine passion for delivering outstanding customer service and representing a luxury brand.
* Proficiency with dealership management systems (DMS) and other relevant software.
* A full, valid driving licence.
Benefits
* A competitive hourly wage ranging from $22 to $40 USD, commensurate with experience.
* The opportunity for professional training and development with the prestigious Maserati brand.
* A supportive and professional work environment as part of a high-performing team.
