Remote Payment Services Representative

Job Overview

Reliable Forklift Sales, a leading distributor of machinery and equipment, is seeking a diligent and professional Remote Payment Services Representative to join our team. We specialise in the sales, rentals, and service of forklifts and material handling products, serving a diverse range of industries across North America. Known for our exceptional customer support and extensive equipment offerings, we are looking for an individual who can uphold our commitment to excellence.

This is a full-time, remote position open to candidates within the United States. The successful candidate will be responsible for managing customer payments, resolving billing enquiries, and maintaining accurate financial records. This role requires a high level of organisation, attention to detail, and outstanding communication skills to ensure a seamless payment experience for our valued clients. The offered compensation for this role is $17 - $23 USD per hour, dependent on experience.

Responsibilities

Proactively communicate with customers regarding their accounts, including processing payments and addressing outstanding balances.
Respond to customer enquiries about billing, invoices, and payment status in a professional and timely manner via phone and email.
Accurately record and reconcile customer payments within our financial systems.
Investigate and resolve payment discrepancies and billing disputes with a focus on customer satisfaction.
Maintain and update customer account information, ensuring all records are current and accurate.
Prepare and distribute customer invoices and financial statements as required.
Collaborate with the sales and service departments to ensure billing accuracy and resolve account issues.
Adhere to all company policies and financial regulations to ensure compliance.

Qualifications

Proven experience in a similar role such as accounts receivable, collections, or a customer-facing financial services position.
Exceptional verbal and written communication skills with a professional and courteous demeanour.
Strong organisational skills and a keen eye for detail and accuracy.
Proficient in the use of MS Office Suite, particularly Excel, and comfortable learning new software.
The ability to work independently and manage time effectively in a remote environment.
Excellent problem-solving skills with the ability to handle difficult situations calmly and effectively.
Previous experience with CRM or accounting software is highly desirable.

Benefits

A competitive hourly wage and a comprehensive benefits package.
The flexibility and convenience of a fully remote working arrangement.
Opportunities for professional development and career growth within a stable and respected company.
A supportive and collaborative team environment.