Job description

As a Customer Service Representative (Remote), you will be a vital part of a large, cross-functional customer service team supporting a variety of consumer, technical, and niche industry products. You will provide exceptional service through effective communication, issue resolution, and order processing while occasionally participating in travel-based training sessions.

Responsibilities

Handle inbound and outbound customer calls efficiently
Resolve customer issues with accuracy and professionalism
Process orders and update customer information via data entry
Document interactions and maintain detailed records
Communicate proactively with customers to ensure satisfaction
Follow up on unresolved inquiries and complaints
Collect customer feedback to improve service quality
Troubleshoot product and service-related technical issues.

Preferred Qualifications

2+ years of experience in customer service roles
High school diploma or equivalent
Strong communication and active listening skills
Proven ability to multitask and manage time effectively
Skilled in conflict resolution and problem-solving
Familiarity with CRM software and data entry tasks
Adaptable to dynamic work environments and team collaboration.