Job Overview

Pierian Services, a leading provider of comprehensive IT solutions and consulting services, is seeking a professional and highly organised Work From Home Virtual Receptionist to join our team. As the first point of contact for our company, you will play a crucial role in shaping the client experience and ensuring smooth day-to-day operations. This is a Full-Time, remote position, ideal for a self-motivated individual dedicated to providing exceptional administrative support. You will be representing a dynamic company that helps a diverse range of industries streamline their processes and leverage technology effectively.

Responsibilities

Professionally manage all incoming calls, enquiries, and correspondence, directing them to the appropriate person or department in a timely manner.
Serve as the primary point of contact for clients, providing outstanding customer service and support.
Manage and maintain executives' schedules, including arranging appointments, meetings, and travel.
Perform general administrative duties such as data entry, filing, and managing company documents.
Provide clients with basic information about our IT services, including software development, IT support, and systems integration.
Liaise with internal teams to ensure clear communication and operational efficiency.
Assist with the preparation of reports, presentations, and other documents as required.

Qualifications

Proven experience as a Virtual Receptionist, Administrative Assistant, or in a similar role.
Exceptional verbal and written communication skills with a professional telephone manner.
Excellent organisational and time-management skills, with the ability to prioritise tasks effectively.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other standard office software.
The ability to work independently and proactively in a remote environment.
A dedicated, quiet home office space and a reliable high-speed internet connection.
Previous experience within the IT or technology sector is desirable but not essential.

Benefits

A competitive hourly rate of $35 - $45 USD per hour.
The flexibility and convenience of working entirely from home.
The opportunity to be part of a supportive and forward-thinking team.
Opportunities for professional growth and development within the IT industry.