Center Scheduler
The Center Scheduler plays a vital role in ensuring smooth, timely, and coordinated patient care by managing both in-house and external medical appointments. Under the direction of the Program Manager, this position serves as a key point of coordination among patients, families, providers, and the care team.
This is an excellent opportunity for a detail-oriented healthcare professional who enjoys organization, collaboration, and making a meaningful impact on patient access to care.
Duties and Responsibilities
- Generate specialty referrals and schedule both in-house and external medical appointments.
- Prepare and provide all required documentation for medical and specialty appointments.
- Cancel or reschedule appointments as needed and promptly notify patients and families of changes.
- Enter, track, and maintain all in-house and external appointments within the scheduling system.
- Complete and manage paperwork related to all medical appointments.
- Schedule and coordinate audiology, podiatry, dental, optometry, and other specialty referrals.
- Generate referral forms for visiting Primary Care Physicians (PCPs) and enter them into the scheduling system.
- Send completed appointment documentation to PCPs following patient visits.
- Obtain, track, and manage diagnostic requests and billing forms as required.
- Prepare podiatry-related forms and documentation for podiatry visits.
- Communicate clearly and professionally, both verbally and in writing, with providers, patients, families, and team members.
- Update the scheduling system promptly to reflect appointment changes.
- Prepare and maintain monthly specialist calendars within the practice management software.
- Provide coverage for other schedulers as needed.
- Contact outside facilities to obtain test results when results have not been received in a timely manner.
- Prepare appointment-related paperwork for meal and transportation coordination.
- Coordinate appointment-related services, including transportation, meals, translation services, and patient escorts.
- Perform other reasonably related duties as assigned.
Required Qualifications
- Knowledge of healthcare operations, with demonstrated experience in medical scheduling and billing across diverse patient populations.
- Excellent written and verbal communication skills.
- Proficiency with computers and healthcare scheduling or practice management systems.
- Strong organizational skills and attention to detail.
- Ability to prioritize multiple tasks, meet deadlines, and work effectively in a fast-paced healthcare environment.
- Flexible, proactive, and willing to support all aspects of organizational operations.
- Locations
- United