We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service, responding to inquiries, resolving concerns, and ensuring a positive customer experience.
Job Responsibilities
Customer Interaction: Interact with customers via phone and email in a professional and courteous manner. Address inquiries, provide information, and assist customers with service requests.
Problem-Solving: Identify and analyze customer needs, provide effective solutions when necessary, schedule appropriate services, and escalate complex issues to the appropriate member of the management team.
Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the customer management system.
Dispatching: Efficiently dispatch vehicles and coordinate personnel to meet customer requests, considering factors such as location, urgency, and availability. Ensure personnel are properly routed to customer sites.
Product Knowledge: Develop a strong understanding of our products and door services in order to provide customers with accurate information and appropriate assistance.
Great Reasons to Work With Us
- Hourly salary based on experience.
- Career advancement opportunities.
- Positive and supportive work environment.
- Employee recognition and rewards.
- Comprehensive health benefits.
- 401(k) matching.
- 8 company-paid holidays.
- Paid time off (PTO).
Requirements
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Excellent attention to detail and accuracy in data entry.
- Ability to work in a fast-paced environment.
- Strong organizational skills with the ability to prioritize and manage multiple tasks.
- Locations
- United